Contact Us
Reaching the Spinpin support team is straightforward. Whether the question involves an account issue, a payment delay, or a bonus query, there are three direct channels available to registered players in the United Kingdom. All support is delivered in English, and the service operates around the clock.
How to Get in Touch with Spinpin
Spinpin offers three contact methods: live chat, email, and Telegram. There is no public telephone line. Each channel suits a different type of query, so choosing the right one helps resolve issues faster.
Live Chat
Live chat is the fastest way to reach the support team. It is available directly on the platform at any time of day, seven days a week. Players can use it for account access problems, deposit questions, withdrawal status checks, bonus eligibility questions, and sportsbook settlement queries. The chat widget loads in the browser without any additional software. Response times through live chat are typically the shortest of the three available channels.
For detailed queries - such as KYC document submission, disputes, or formal account requests - email is the recommended route. The support address is support@spinpin.com. Email is useful when attaching screenshots or documents is necessary. Response times through email may be longer than live chat, so it is best suited to non-urgent matters that require a written record.
Telegram
Spinpin also provides a Telegram contact point via the bot handle @Spin_n_pin_bot. This channel works well for players who prefer messaging apps over browser-based chat. It is particularly convenient on mobile devices and does not require a browser session to remain open.
What Support Can Help With
The Spinpin support team handles a range of topics relevant to both casino players and sports bettors:
- Registration and account access, including login difficulties and password resets
- Identity verification and KYC document guidance
- Deposit and withdrawal queries, including processing times and method availability
- Bonus activation, wagering progress, and promotion eligibility
- Game-related issues such as disconnections or round settlements
- Sportsbook queries including bet settlement, cash-out availability, and market disputes
- Responsible gambling tools, including deposit limits, time-outs, and self-exclusion requests
- Dormant account or inactivity fee queries
For account-sensitive requests, support may ask for identity confirmation before making changes. This is standard procedure and applies equally to all registered players.
Before Contacting Support
Some common questions can be resolved without contacting the team directly. The platform’s terms and conditions cover topics such as withdrawal conditions, bonus wagering requirements, and account rules in detail. Players who need to understand the 40x wagering requirement on the welcome bonus, the £10 minimum withdrawal, or the 1x deposit playthrough rule before cashout will find those details in the official documentation.
For background on how player data is handled, the Spinpin privacy policy outlines the data practices that apply to all registered accounts.
When an issue does require direct contact, providing a registered email address, the relevant transaction reference, and a clear description of the problem helps the team respond efficiently.
Complaints and Escalation
If a support interaction does not resolve an issue to satisfaction, players can submit a formal complaint. Under the Terms and Conditions, complaints must normally be submitted within six months of the incident in question. Spinpin is operated by Cre8 B.V. under Curaçao Gaming Authority licence OGL/2024/375/0657, and disputes that cannot be resolved internally fall under the jurisdiction of Curaçao courts.
Spinpin is not part of the GAMSTOP national self-exclusion scheme and does not hold a UK Gambling Commission licence. Players who have registered directly with online casino Spinpin should factor this into any escalation decisions. Independent support organisations such as Gambling Therapy and Gamblers Anonymous are available to UK players regardless of where a platform is licensed.